LASTC Presentation and Webinar Archives

Tools for content strategies and social media

A YouTube Channel Art template & tutorial for MS Publisher:
Collecting & Organizing content using Google Drive – VERY COOL!

Matthew Moran 818-584-6288

Pulse Infomatics, Inc.

IT Consulting, Database Applications, Online Presence, Digital Marketing, & Content Strategy


Webinar: Multi-screen Help Authoring

Presented by Joe Welinske, Thursday, January 30, 2014

Joe Welinske specializes in helping your software development effort through crafted communication. The best user experience features quality words and images in the user interface. The UX of a robust product is also enhanced through comprehensive user assistance. This includes Help, wizards, FAQs, videos, and more. For over 25 years, Joe has been providing training, contracting, and consulting services for the software industry. Joe recently published the book, Developing User Assistance for Mobile Apps. He also teaches courses for Bellevue College, the University of California, and the University of Washington.
WritersUA West – March 3-6, 2014
Whether you are supporting consumer software, enterprise or government systems, or mobile apps, the WritersUA event is a great opportunity to learn and network with your peers.
The conference includes four days of educational sessions, authoring tool exhibition, project showcase, networking, and socializing. It features over 30 speakers and 50+ sessions. All the event details are on the conference web site. Registration is open.
Use the discount code “stc” to reduce your price to just $895 US through Jan 31.

Link to Presentation video:
(The password is “STC”)

Dinner Meeting/Presentation: Supporting the Language of Touch, Gestures, and Voice in Technical Documentation

Presented by Joe Welinske, November 14, 2013 at the Panda Inn, Pasadena

The explosion of new devices with innovative user interfaces presents some interesting challenges for technical writers. We are adept at writing procedures that support mouse and keyboard interfaces. How do we support touch, gesture, and voice user interfaces?

Link to Presentation slides:

Link to Joe Welinske’s blog with related articles:


Webinar: “Optimizing the Googleability of Your Content

Presented by Joe Welinske, Tuesday, August 13, 2013

Despite our best efforts at developing user assistance, it is increasingly likely that your users will turn to Google for answers to questions about your software. The success Google has in providing quick answers to difficult questions has made it a natural resource for help with software – even if the software provides tutorials, online help, FAQs, forums, and email support. Since this trend will probably continue, we need to learn how to “embrace the beast.”

Link to Presentation video:

(The password is “STC”)


Dinner Meeting/Presentation: HAT Tricks – An Overview of Help Authoring Tools

Presented by Neil Perlin, June 6, 2013, at Taix French Restaurant.

HATs have been around since 1991 and may be seen by some as “old hat.” But HATs have gone from being simple help authoring tools to being powerful online content authoring tools. Today’s HATs embody some of the most leading-edge trends in technical communication, such as topic-based authoring and DITA. In addition, HATs support new technologies, including mobile web apps and ebooks.

Link to accompanying PowerPoint Presentation:

Neil Perlin HAT Tricks


Webinar: “Thinking Globally When Creating Content Locally”

Presented by Emma Kang, Tuesday, May 14, 2013

User assistance is much more than “Help.” It encompasses a wide range of skills and technologies that are combined to improve the software user’s experience. We contribute through wizards, tutorials, and web-based training. We develop and populate knowledge bases and content management systems. Printed manuals and their PDF equivalents are still an important element of our documentation sets. Many of us are now embedding helpful content directly into the user interface. We are involved with usability testing, localization, testing, quality assurance, and branding. This presentation provides a cutting-edge overview of the latest trends in software user assistance, defines the key terminology, highlights the most important technologies, and offers predictions on future directions of our field.

Link to accompanying PowerPoint Presentation:

Thinking Globally When Creating Content Locally


Dinner Meeting/Presentation:  Editing Tips — In a Crunch? Setting Effective Technical Editing Priorities for Project Completion

Presented by Rachel Spencer Thompson, April 30, 2013, at Taix French Restaurant.

Provided below are links to the speaker’s media aids:

RACHEL THOMPSON Quick Editing Tips for Technical Writers

Rachel Thompson Handout – Fog Index